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Questions and Answers

Which country is the best for treatment?

The best countries for receiving treatment are Germany, Turkey and Israel. The list of hospitals that demonstrate the best success rates includes:

  • Charite University Hospital Berlin
  • University Hospital Heidelberg
  • University Hospital Frankfurt am Main
  • University Hospital of Ludwig Maximilian University of Munich
  • University Hospital Duesseldorf
  • University Hospital Rechts der Isar Munich
  • Helios Hospital Berlin-Buch
  • Helios Clinic Krefeld
  • Clinic of Advanced Biological Medicine Frankfurt am Main

How to choose a hospital for treatment abroad?

A convenient sorting system will be really helpful here. You can orient yourself and select considering a profile of the medical institution, its location (certain country, region or city), remoteness from the airports, hospitalization terms, cost of the offer, Focus magazine rating or patient poll rating. You can also use our recommendation «We recommend», which is based on a long experience and a profound analysis of all criteria necessary for the quality of medical services.

What should be noted when ordering a medical program? 

If you do not have a visa, the program should begin not earlier than 2 weeks later (in urgent cases, please contact the visa service department in advance).

Can I go to another country for surgery?

Yes, sure. You can receive any kind of medical treatment for any disease in hospitals abroad.

Can I book a hotel and airline tickets through your portal?

Yes, you can book a hotel and airline tickets using the links on our homepage: Booking.com is used for a hotel reservation, whereas Lufthansa and Anydayanyway serve for booking airline tickets. We draw your attention to the fact that before booking the programs we recommend checking the availability of nearby hotels and the availability of airline tickets.

How much does treatment abroad cost (European hospitals)?

The approximate costs for treatment in Europe are as follows:

  • Cancer prevention program – from €9,696
  • Treatment of prostate cancer with da Vinci prostatectomy – from €11,082
  • Hip replacement – from €11,783
  • CAR T-cell therapy – from €81,970
  • Video-assisted thoracoscopic (VATS) lobectomy in lung cancer – from €24,005

What is the cost of your services? 

Depending on the duration of the medical program the cost may vary. But even considering the cost of our services, the final cost for our customers is much lower than that you will have to pay when organizing the program on your own. There are several reasons for it:
  1. Many hospitals provide the Booking Health customers with the prices like for German patients, without overstated rates.
  2. Booking Health insures hospitals and patients from unforeseen expenses, so the cost of prepayment is much lower than in case of an independent organization.
  3. Booking Health takes over all organizational work and replaces an expensive and inefficient international department.

Why are the prices for some programs indicated with a discount?

Booking Health is committed to providing its patients with the most favourable treatment conditions. In many cases, we manage to negotiate with hospitals and doctors about fixed prices for certain procedures, which leads to a significant reduction in cost. The list of such procedures is steadily expanding. For more information, please contact our medical advisor.

With whom will I conclude the contract?

You will conclude a contract with Booking Health. It is a contract on the organization of a medical trip and provision of services. Upon admission to the hospital, you will conclude a direct contract with the hospital for the provision of medical services.

Why should I pay you, but not the hospital?

Unlike many intermediary firms and portals, we do not take from hospitals a percentage of the medical service cost. Thus, we remain independent in choosing a medical facility and work exclusively for the benefit of the patient. Any type of payment for sending a patient to the hospital is prohibited by law, since it contradicts medical ethics. 

Can I contact the hospital directly? 

Yes, of course, you can also contact the hospital on you own. You should choose the hospital and the attending physician, write an email to the chief physician with a description of your case either in German or in English, ask him/her about the possibility of undergoing treatment in the hospital and the approximate cost of the medical program. If you have received the consent of the hospital and you are satisfied with the price, you transfer an advance payment to the specified account and write an email to the secretary of the hospital with a request to send an invitation for a visa. Please note that the invitation should come from the chief physician, but not from the hospitals international department. After that you should on your own get a visa for medical treatment abroad, agree with the secretary of the chief physician on the date of the initial examination (hospitalization), translate medical records of local physicians into German or English (depending on the chosen country for treatment), book a hotel, prepare a transfer from the airport and find for yourself an interpreter for communication with the medical staff. Partially the organization of the services listed above can be ordered at the hospital, but in this case the cost may reach up to 40% of the medical program cost. A prepayment for treatment is usually overestimated 2 times, i.e. the hospital insures itself against possible complications. It is always up to you whether to contact the hospital directly or to use our services. 

Shall I pay for a distance consultation? 

A distance consultation is provided free except that case when it is necessary to study CT or MRI images as the specialist gives an official consultation with a written opinion on your language.
Is it necessary to translate epicrises and medical records from domestic doctors into English (German)?
If you opt for our services for the organization of treatment abroad, there is no need to translate the medical records. This will be done by qualified specialists.

At what point do the services become paid?

The services for the organization of treatment abroad become paid from the moment the contract is signed and the medical program is booked.

What happens, if I refuse from the program?

If you refuse from the treatment program abroad, You will get a refund of the advance payment. The expenses for paperwork and program preparation in the hospital will be held back.

Is it possible to postpone the booked program?

Yes, it is. In case of an advance postponement (more than 48 hours before the start of the program), the program cost will not be changed.

How can I get a visa for medical treatment abroad?

At your request, we will provide you with visa support services, as we specialize in issuing visas for treatment abroad. If you use our service, visa support will be included in the service package and we will do all the work ourselves.

What security guarantees do I have?

All medical tours offered by Booking Health GmbH are insured against possible complications and unforeseen contingencies. The additional treatment costs will be covered by the insurance.

How can I go for treatment during a lockdown?

Clients of Booking Health can undergo treatment abroad even during the lockdown. We send you an invitation for treatment from the chosen hospital, facilitate visa issuing (even if the German embassy in your region is closed) and provide you with permission for entrance. If necessary, German Federal Police will confirm that you stay in the country legally.




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