Questions and Answers

What is Booking Health? Booking HealthTM is an information platform for the clinics and certified physicians to provide their services. The goals of the company are to eliminate additional links of the chain for providing services and to set a direct contact between a service consumer and health care facilities that provide these services.

 

How does Booking HealthTM differ from other providers?

Booking HealthTM is not a provider. We provide certain services but we still are the Internet platform aimed at developing a dialogue patient-clinic. The clinics coordinate all costs, content of treatment programs, specific medical solutions for the patients on their own.

 

How much do the services of Booking HealthTM cost?

Booking HealthTM will always remain a free platform for a patient.

 

How to book treatment?

You enter a diagnosis, choose treatment options, choose the clinic, where you want to be treated as well as travel dates. After using a button send a request, You fill in a contact form, attach medical records and send it all for a review.

After considering your request, You will receive a confirmation but only if You selected a right program. If You cannot decide on clinic or method, You will receive an individual medical offer.

 

How much time do I need to start treatment?

If the patient has a visa, urgent hospitalization can be provided within 24-48 hours.

 

I have already sent a request. How long should I wait for a response from the clinic?

If You have already attached Your medical records, the clinic needs up to 2 working days to check the correspondence of Your indications to the selected medical program and (or) to make adjustments.

 

What is included into the program cost?

All information about the planned services is described in detail in the offer You receive after Your medical records were checked.

 

If I have a visa, can I pay for my treatment in the clinic?

It is possible, but not in every clinic represented on the site. A number of clinics require to pay in advance and confirm Your admission only after the receipt of funds.

 

What is the amount of advance payment to the clinic?

You will receive a document with the indicated treatment costs and account details of the clinic. According to this document You must cover all the expenses at once.

 

Who is a contractor?

You sign a contract with Booking HealthTM and it ensures arrangement of Your medical travel and provision of services. When You come to the clinic, You sign a direct contract with the clinic, which ensures provision of medical services.

 

Can I apply directly to the clinic?

Yes, certainly, You can apply to the clinic on Your own, but in this case You will pay more as You won’t have a partner discount for the patients of Booking HealthTM. Moreover, in case of some complications, You will have additional expenses and You will be responsible for the arrangement of your travel.    

 

How to choose a clinic for the treatment abroad?

A convenient sorting system will be really helpful here. You can orient Yourself and select considering a profile of the medical institution, its location (certain country, region or city), remoteness from the airports, hospitalization terms, cost of the offer, Focus magazine rating or patient poll rating. You can also use our recommendation “we recommend”, which is based on a long experience and a profound analysis of all criteria necessary for the quality of medical services.

 

If I have already applied to the clinic and I was not satisfied with the price, can I book the same program via bookinghealth.com?

If You have already applied to the clinic and Your data were added to the clinic database, then only primary pricing proposal is valid for You. The specialists of Booking HealthTM can select some other medical institution meeting Your requirements.

 

Why do the prices for the same treatment programs differ?

There are various factors influencing pricing in a particular health care facility: some clinics add extra factors for foreign patients, the services of chief physicians and the price for wards differ etc. 

 

If I do not like the hospital I booked, can I change it during the program?

Yes, You can. It is necessary to find out the details of Your particular case from Your manager.

 

What security guarantees do I have?

All medical tours offered by Booking Health GmbH are insured against possible complications and unforeseen contingencies. The additional treatment expenses will be covered by the insurance.

 

What does an increased value insurance include?

Some unexpected complications can happen during the treatment quite often and in such a case the cost in the clinics is increased by several times. If something unexpected happens with You during the treatment, the company provides the insurance, which covers all these expenses and You will not have to pay anything. Due to this insurance, we can offer our customers much lower prices than those You will have to pay, if You apply to the clinic on Your own. The fact is that for the last 20 years as medical tourism exists many patients have left unpaid accounts with a total sum exceeding a few billions of Euro. Therefore, some clinics just refuse to provide treatment to the patients without a German insurance and even if they do, there must be a big advance payment. The clinics provide treatment to our patients with pleasure and charge the price that does not exceed a state one.

 

Can I buy only an insurance from Booking Health and book treatment on my own?

Yes, it is possible. In order to book the insurance policy, You should also use the request form.

 

In what countries is the insurance of Booking HealthTM valid?

Germany

 

Shall I pay for a distance consultation?

A distance consultation is provided free except that case when it is necessary to study CT or MRI images as the specialist gives an official consultation with a written opinion in Russian.

 

What happens, if I refuse from the program?

If You refuse from the treatment program abroad, You will get a refund of the advance payment. The expenses for paperwork and program preparation in the clinic will be held back. 

 

Is it possible to postpone the booked program?

Yes, it is. Nevertheless, it must be postponed in advance (over 48 hours before its beginning). In such a case the program cost will not be changed.

 

How to get a medical visa?

To get a visa, You need an invitation from the clinic. As soon as You pay an account for the medical program, the clinic will send You the invitation that You have to take to the embassy.

 

How can I pay for the medical program?

You can pay by any way You like – credit card, bank transfer.

 

How many people can go with me to the treatment?

There cannot be more than 3 accompanying persons (in some countries not more than 2). They all need visas and we must send their passport data to the clinic in advance for them to get the invitation from the clinic.

 

Where will the accompanying persons stay?

Booking HealthTM can take over the arrangement of accommodation for the accompanying persons close to the clinic. If it is an inpatient treatment program, it is possible to stay in the same ward with the patient. For details see the description of the clinic.

 

Is a necessary postoperative rehabilitation period included into the medical program?

Yes, the medical program includes a full service package starting from a preoperative diagnosis, surgery, cost of drugs, hospital stay, meals and up to the postoperative rehabilitation period.

 

Does Booking HealthTM provide a consultative support after returning home?

Yes, Booking HealthTM arranges online consultations with the specialist, who treated You abroad and provides all kinds of support.

 

In what clinics can I book treatment via Booking HealthTM?

Currently there are signed direct contracts with more than 250 hospitals in Germany, Switzerland, the USA, Turkey, India. If You cannot find

 

How can I pay for the medical program?

You can pay by any way You like – credit card, bank transfer.

 

How many people can go with me to the treatment?

There cannot be more than 3 accompanying persons (in some countries not more than 2). They all need visas and we must send their passport data to the clinic in advance for them to get the invitation from the clinic.

 

Where will the accompanying persons stay?

Booking HealthTM can take over the arrangement of accommodation for the accompanying persons close to the clinic. If it is an inpatient treatment program, it is possible to stay in the same ward with the patient. For details see the description of the clinic.

 

Is a necessary postoperative rehabilitation period included into the medical program?

Yes, the medical program includes a full service package starting from a preoperative diagnosis, surgery, cost of drugs, hospital stay, meals and up to the postoperative rehabilitation period.

 

Does Booking HealthTM provide a consultative support after returning home?

Yes, Booking HealthTM arranges online consultations with the specialist, who treated You abroad and provides all kinds of support.

 

What documents are necessary for going to the treatment?

It is necessary to attach all patient's medical records, which confirm the diagnosis, to the treatment request in order to undergo a successful booking. Later You will need an international passport and a visa, if the country providing medical care requires it. If You do not have visa, the hospital sends an invitation for getting it after the payment.